Coronavirus (COVID-19) Infection Prevention & Control Policy






All of us have been affected by the coronavirus (COVID-19) pandemic. I hope you have stayed safe and well during these uncertain times.  


I have missed being able to offer you the treatments that I know you love, and I am looking forward to seeing you again as soon as possible.


My priority is to keep you as safe as possible, and prior to re-opening I have implemented a number of changes which I would like to make you aware of. During the time I have been shut, I have completed the Coronavirus (COVID-19) Infection Prevention and Control course which is accredited by the Guild of Professional Beauty Therapists Ltd, the UK trade body for our industry. I have since made a number of changes in the way that we operate that you will notice when you next visit.


Booking Appointments


If I or the staff in the Mystic River Lounge feel ill or have symptoms of COVlD-19, we will self-isolate immediately and not come into the Lounge. This may mean that I have to cancel your appointment at short notice. I appreciate that this may be inconvenient but it is done entirely for your own safety. If your appointment is cancelled you will be able to re-book again or ask for a full refund, used as credit on your account, or as a gift voucher. (Please see General Terms and Conditions)


If you or any of the people you live with feel ill or display any symptoms of COVlD-19 – please advise us as soon as possible and DO NOT COME TO THE LOUNGE FOR YOUR APPOINTMENT. We have amended our booking terms and conditions and you will not be charged for any appointments which you miss due to illness/ other.




For your safety and to maintain social distancing, I ask that you attend your appointments as close to the appointment time as possible. Please do not turn up early for appointments as this may mean that you come into contact with other clients who are just leaving.

Please ensure you are wearing a face-covering when you arrive. Removal of the face covering will depend on your treatment and discussed with your therapist.


I have increased the frequency of cleaning including making sure that common surfaces, toilets door handles etc. are wiped clean using disinfectant products between each client.


All tools and equipment will be disinfected or sterilised in line with the specific manufacturers’ instructions for your safety. 


Wherever possible we will utilise environmentally, friendly, single use items during a treatment that will be disposed of safely after use in order to protect you from cross infection.


You will have access to soap and hot water to wash your hands with as soon as you enter the Lounge and we will also have hand sanitiser available for you to use when you come into the Lounge.


Please don’t be surprised or upset if I use personal protective equipment (PPE) during your visit and during your treatment. This may include disposable gloves / facemasks / aprons where appropriate.


I can confirm that the laundering of towels and uniforms is a priority I can assure you that all laundry is washed at 60 degrees C


All disposable items are bagged and safely removed from the treatment area between each client.


My treatments


I have carried out a risk assessment on all treatments and we are confident that we can continue to provide these safely. These can be requested at any time.


During your treatment


I understand the importance of hand hygiene and we will ensure that I wash our hands in according with NHS recommendations before the start of your treatment.


I will try to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments please let me know and I will do what I can to satisfy you.


After the treatment


In order to avoid handling of cash, I would prefer if you could pay for your treatment by card or in advance.


All of these procedures have been implemented for your safety and mine. We will continue to take advice from the Government and the NHS regarding safe practice and will amend them as necessary.


Thanks, you for your understanding.


Jemma Waller - Ocean Dreams Therapy

02.07.2020 - Updated following guidlines on 14.08.20